Our Commitment to Each Other

Welcome to the Vertical Horizonz Training System. Hate fine print? So do we. Here are our promises and expectations at a glance, then the legal documents to back it up. Please read the legalities carefully before using this Site. By using this Site you signify that you have read and agreed to it:

Our Promises:

Your Promises:

Terms of Use

The booking system is an online service provided by VHNZ also known as "The Site Owner." It is accessed through the website www.vhnztraining.co.nz  This is also known as "the Site", "the Training System" and "the System". Please read these terms and conditions carefully. By using the Site you are a "Site User" and agree to these terms of use. Site Users include people who manage courses, book courses, view the Site or use it in any way. If you choose not to be bound by the terms and conditions, you must not use this Site.

 

Terms of Sale

If you purchase to attend a course on the Training System you agree to the Site Owner's terms of sale.

Policies

The Site Owner has strict policies to protect its users. If you use the Site to book courses or to assist in any way with running a course for, or in association with this site, you are agreeing to comply with these policies. You may not use this site to book for or run courses that are not directly associated with Vertical Horizonz Training System. Please read the policies carefully before you use this Site:

Termination

The Site Owner may, at its sole discretion, terminate this agreement or restrict your access to the Site without advance notice or liability, for any reason, including your failure to comply with the terms of use of the Site. If your account is terminated you must stop using the Site. In the course of termination for non-compliance with these terms, all rights granted to you will terminate and you will still be liable for any fees and charges that you have committed to during your use of the Site, including but not limited to booking fees.

Availability

The Site Owner uses reasonable commercial efforts to keep the Site available 24/7. Exceptions are scheduled maintenance, unscheduled maintenance and system outages. We cannot promise that the Site will always be available and assumes no liability or responsibility for any interruption or its consequences. Book early to avoid being disappointed.

Content

The information on the course pages is provided in good faith and The Site Owner takes all reasonable care to keep the information on the site accurate. The Site Owner assumes no liability or responsibility for any errors or omissions. You are responsible for evaluating the accuracy, completeness and usefulness of all content available through the Site or from a linked Site. You should not assume any booking on this Site is complete until you receive a confirmation email from The Site Owner.

Credit Card Transactions

If you are the cardholder and you dispute any charge on your credit or debit card related to any course, service or product booked through this Site you agree to notify The Site Owner within 24 hours of the scheduled course start time. You agree that The Site Owner will have authority fully equal to that of our suppliers in collecting amounts owed for bookings made through this Site from your bank/credit card company or through courts/collection agencies.

Intellectual Property

The information contained within this Site including graphics and logos are the copyright of The Site Owner. All programming scripts are copyright of The Booking Rooster who developed The Site. All trademarks on this Site are primarily the intellectual property of The Site Owner. Any other trademarks on this Site are trademarks of their respective owner. Nothing contained on this Site should be construed as granting any license or right of use of any trademark or copyright displayed on the Site without the express written consent of The Site Owner, or the third party owner of Intellectual Property.

Links

The Site Owner provides links to other sites. When you click on these links you are leaving our Site and entering another site. These linked sites are not under the control of The Site Owner, and The Site Owner is not responsible for the contents of any linked site. Doing so is entirely at your own risk. You should read the terms and conditions of these sites before using these sites. You may create links from your own website to this Site through a plain text link or through The Site Owner's branded link, provided that you:

The Site Owner reserves the right to require you to remove links to the Site at its sole discretion.

Exclusion of warranty

The Site Owner makes no warranty of any kind regarding this Site and/or any materials provided on this Site, all of which are on an "as is" and "as available" basis. The Site Owner, Course Organisers and advertisers on this Site do not warrant the accuracy, completeness, currency or reliability of any of the content of the data found on this Site and expressly disclaim all warranties and conditions of any kind.

Limitation of Liability

The Site Owner will not be held liable for the following courses or their consequences:

The Site Owner may at his sole discretion terminate or restrict your access to any component of this Site, at any time without liability.

Indemnity

You shall defend and indemnify The Site Owner and any third party providers and distributors and their officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, brought by or on your behalf in excess of the liability described herein in any action filed or commenced by any third party against The Site Owner as a result of

General

If any of our terms are held to be unenforceable, it is agreed that the remainder of the terms will remain in full force and effect. This agreement is governed by the laws of New Zealand, and you irrevocably submit to the exclusive jurisdiction of the courts of New Zealand.

The Site Owner's Terms of Sale

The Vertical Horizonz Training System is an online service provided by VHNZ on the website www.vhnztraining.co.nz. This is also known as "the Site". Please read these terms and conditions carefully. By purchasing to attend a course on the Site you are agreeing to these terms and conditions. If you choose not to be bound by the terms and conditions, you must not use this Site.

General Terms and Conditions

Courses sold through this Site are subject to the following terms and conditions and to any other conditions listed on the booking. The courses are sold subject to the following terms and conditions:

  1. Cancellation and Postponement
    1. Notification of cancellation or postponement of training must be made in writing.
    2. Confirmed training cancelled or postponed by the client within five (5) business days but more than two (2) business days of the course commencement date, will be refunded at 50% of the agreed course fee.  There are no refunds for training cancelled or postponed by the client within two (2) business days of the course.
  2. Non-Attendance
    1. There are no refunds for confirmed course participants who do not a
    2. Vertical Horizonz New Zealand is aware trainees may have a valid reason for the above occurrences. In these particular circumstances the reasons will be assessed and a compromise may be agreed upon between Vertical Horizonz New Zealand and the client.
  3. You must comply with any special terms and conditions listed by the Course Organiser on the Course Registration Form. If you do not meet these criteria or comply with these terms and conditions you may not be admitted to the course and your booking will not be refundable.
  4. Your sale is not complete until the course takes place. If the course is cancelled for any reason your funds will be available to you for refund, and the payment processing fee if the purchase was made via credit card.
  5. Any and all details shown on your Course Registration Form can and will be passed to the Course Organiser who may or may not be an Employee of VHNZ. No personal details will be provided to any other party. No credit card details will be passed to or any third party.

The Site Owner's Terms, Privacy and Online Terms Policy

The Site Owner's terms of use, privacy policy and cancellations and refunds policy are incorporated into these terms of sale and apply to sales through this Site. Users of the Site should also read the Terms and Conditions before using this Site.

The Site Owner's Privacy Policy

The Site Owner values his privacy and understands that you value yours. If you use the Site to book courses or as an organiser of a course you are bound by this privacy policy.

Your personal "my courses" page

Your "my courses" page is private. No one else can see the invitations you have received, what you've accepted and what you have rejected unless you tell them, give them your Site password or click to share the course. The organiser of a course can see the contact details you choose to share with them via the "My Contacts" page.

Who do we share your personal information with?

We will not share the information that we collect with any third parties, except as required to administer the specific course you have registered for. You can choose which details you share at the time you register, and amend them at any time on your "My Contacts" page. Everyone The Site Owner contacts with or collaborates with in running courses agrees to keep that information private, but The Site Owner cannot guarantee they will comply. The information may be hosted with a service provider. Our agreements with them protect the information that we collect from any use by them that we have not authorised.

How do we use the information?

When you register, complete a form or participate in any contest or promotion on the Site. The Site Owner may from time to time offer service bulletins, special deals for and other promotions. We may also use the data to check your identity if you need help with a forgotten password, or you are having difficulties with any of our Site services.

From time to time we may aggregate your information, analyse trends, preferences, and demographics. We may use the aggregated information for other purposes with your prior permission.

How do we use "cookies"?

"Cookies" are small pieces of information stored by your browser on your computer's hard drive. Cookies do not contain personally identifying information. They do provide details of your IP address, the computer platform that you use (eg Mac or Windows), the browser that you use (eg Microsoft Explorer or Netscape) and what domain you are accessing our Site from. With this information we can do the following:

  1. Track traffic patterns to our
  2. Ensure that the most relevant content is being
  3. Allow you to enter certain Site services without having to log in each time you

Most web browsers are set up to accept cookies; you can usually change your browser settings to refuse cookies. You will still be able to visit our Sites with cookies disabled.

Opting in and opting out

You will always have the option to opt in to certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our member services.

Can we change this policy?

In order to reflect the fact that our business is growing constantly, we reserve the right to change this policy at any time.

Your right to access your information

The Privacy Act 1993 gives you the right to access and correct this information. You can do so at any time on your "My profile" page. You can also see your course attendance history on your "My Courses" page.

Contact Us

If you have any questions about this privacy statement, the practices of this Site, or your dealings with VHNZ or people running courses on its behalf, you can contact us at 0800 72 33 848.   The Site Owner takes privacy responsibilities very seriously. We adhere to the provisions of the Privacy Act 1993. You can find out more about how this protects your personal information by visiting the website of the Privacy Commission at http://www.privacy.org.nz.

The Site Owner's Cancellations and Refunds Policy

No refunds in any circumstance, except if required by law

Course buyers understand there are no refunds on courses purchased via this site. If you need to cancel your booking you may enquire about a refund but VHNZ will have no legal obligation to offer a refund.

Course cancellation

If a course is cancelled after the booing for the course is bought and paid for, or the course is not of the standard the course purchaser could have reasonably expected, the course purchaser may be entitled to be refunded for their course purchase under the Consumer Guarantees Act 1993.

Course buyer's complaint process

If you buy a course and you feel there you might have a legal right to receive a refund from the course seller you must make a complaint directly to VHNZ by clicking the urgent help link within 24 hours of the courseâs scheduled start time.

At the end of that 24 hour period The Site Owner will not guarantee to be able to help you with refunds in any way. The Site Owner will be deemed to have fully discharged all legal responsibility it might ever have had, toward the course buyer and the course seller in respect of that course.

All complaints must be made by clicking the "bone to pick" link from your "My Courses" page. The Site Owner will return an acknowledgement of the complaint within sixty minutes of its receipt. If that acknowledgement is not received, please re-submit the complaint and call The Site Owner on 0800 72 33 848.

Complaints are only considered by The Site Owner once they have been acknowledged. The Site Owner can't be held responsible for failure in email, internet, fax, telephone, courier, postal service, telegraph and the likes. If you do not receive an acknowledgement email, call 0800 72 33 848.   urgently do not give up calling until you have talked to someone and received your written complaint acknowledgement.

Contact Us

If you have any questions about this cancellations and refund policy, the practices of this Site, or your dealings with Vertical Horizonz Training System, you can contact us at 0800 72 33 848.